General Q&A

Q : I want a flawless replica!

A : Our suggestion would be “Try to get the genuine watches”. There is no way high-end replica from any factories are flawless. You should start making price comparison between genuine and replica. Let’s say, you want a Audemars Piguet 15400 rose gold, price on genuine watch is around $22,000 while on high-end replica is around $400. Will you expect flawless? There is always a flaw even though only a very small one. But high-end replica is very close to genuine one, probably 90%-95%.

Q : I want a solid gold watch, can I buy one here?

A : Our suggestion would be “Try to get the genuine watches” again. Most of the high-end replica watches are only gold plated which only about 10 microns thick, and there are some factories made it thicker around 30 microns with real gold, the price will be consequently higher. But there are no any solid gold replica watches.

Q : What’s the difference in quality between genuine swiss-made replicas, Italian-made replicas, Japanese-made replicas and Chinese replicas?

A : The fact is that replica watches are made in, and the majority of their parts are sourced from, China. There are a few of sellers selling hand-building higher-quality rep watches and based in places in Europe or Asia, but 98% of rep dealers come from mainland China. Any site or anyone that tells you that their watches are made by Swiss watchmakers, or made in Italy, Japan or whatever they are just scamming you.

Q : There is website say that the movements of their replicas are genuine SWISS ETA. Are they for real?

A : There are only quite rare replicas made by replica factories are with genuine Swiss ETA. In fact, Most of high-end replica movements are a clone of it, called Asian ETA. You may come across a replica that features a genuine Swiss movement sometimes but even that be careful – often the movement will turn out to be a Chinese copy (which is fine if that’s what you’re paying for – in fact most of the Chinese movements are pretty much as good as the Swiss equivalent anyhow).

Q : I see your watch price is higher than other websites. Your watch is better?

A : It depends on which website you compare with. There are some websites selling low grades, there are some website selling way higher than our price. In fact, our price on high-end replica grade is in “the reasonable market price range” if you check and compare it properly.

Q : Yes I know some dealers or websites selling the same grades. But your price on some models are slightly higher. Why is that?

A : Please also mention that some of models in our website are lower than theirs. As I explained before, our price is in the reasonable market price range, there are some of our models with lower or higher compare with the others. $10 – $30 differences on some products is still in the price range. If you can judge some aspects regarding: fast responses, payment channels, great customer services, great updates, great display, etc. I think you will judge the price better. Far from that, we also offer special discount sometimes.

Q : It’s very nice I can add you by WhatsApp or Wechat and also the livechat, but sometimes I got no response. And sometimes late reply on email I sent.

A : Please kindly remember, we are in different side of our planet sometimes. Please refer to our time zone before you judge this. Our working hour is based on Chinese time zone. Sometimes we have overload emails or chats to respond as well, please be kindly patient. But one thing for sure: you will get reply for sure.

Q : Are you a scammer ? ( This is a real important question, no jokes, there are many people ask us this question)

A : But I think you are asking a wrong person! If you suspecting a thief, and ask “are you a thief?”, what do you think the answer would be? The best thing you can do is start making judgment from many aspects of the website, the profile, the updates, testimony, rep forums, people, or just risk yourself for a try. There are always some points you should notice if the seller real or not.

Payment Q&A

Q : I want to pay via Visa/Mastercard credit card, but the page is not directed to Visa/Mastercard page, why?

A : As we are still looking for a secrued credit card gateways company can provide both of us the safe transaction, so will update when we have any news.

Q : Can I pay you on arrival ?

A : We are glad to tell that we can offer COD (Cash on Delivery) service to some specific countries, please contact us see if your country is on the COD list.

Q : Can I meet you and see the stock and buy some watches? Because I lived in China / I often have a trip to China.

A : Sorry, we can not! I believe that you know we run replica business, which can be done only underground.

Shipment & Handling Q&A

Q : How long it takes for you to handle my order after payment ? Can you ship it right away?

A : Normally we will need 2-3 business days to handle your order. Sometimes we have overload orders and factory is short in parts stock, and we also need time to do proper Quality Control process for each order. It will take some time, because not every piece of watch is in a perfect condition. Sometimes we need to return to the factories to replace with a good one. Please be patient, and keep in touch with us.

Q : What is the best way to deliver to my country? Because I am afraid I will face custom issue.

A : If you have some experiences of sending replica to your country safely, just let us know how you did, and we will just follow. If you don’t have experience, we know exactly how to deliver your order safely to your country. Our shipping agent is very experienced at handling this matter.

Q : What will you declare the package ?

A : We always declare as “watch” or “timer” or “gift”, we can’t mislead the declaration or else you won’t get anything. Sometimes we put Fashion Watch, Repaired Watch, Toy Watch, etc. If you want us to declare any value (usually for experienced customers) just let us know. But if you don’t have experience, let us decide based on our experiences, usually we declare the value between $15 – $50.

Q : Do you provide any tracking numbers ?

A : Yes, we will 100% provide tracking number for every each order. However, you need to understand that sometimes we can’t give you tracking number right away after we submit your package to the shipping agent. And when you received the tracking number, sometimes it hasn’t showed up any status on the online tracking system yet, it will need 1-2 more working days especially when we submit your package on weekend.

Q : I tracked my order and it seems there is no movement / strange status / clearance event etc. What should I do?

A : DO NOT CALL DHL, EMS or any logistic company related to your shipment for any reasons. Contact us, communicate and just relax. Keep in mind, sometimes we use regular postal office to make it safe, and mostly they are very slow. Do not panic, just relax, and contact us for any matters.

Q : Is there any possibility that custom will open or check my package ?

A : That is their job to check, but again they will only do general random check from million or billion packages they received every day. Most of the time we have no problems, just don’t act to raised their suspicion. Contact us for any assistance.

Warranty Q&A

Q : I received my watch and the movement is not working. Why?

A : Check your video that we sent while Quality Control process. We never deliver dead watches, you can notice from the serial number on some models as well the pictures or videos from QC will be the exactly same as what you get. There are some possibilities:

  • You need to do big shake on your watch and do manual winding to fill the power in. Or
  • Since we both agree to declare small value to avoid customs issue and fees, there will not be treated as high value packages sometimes. So, it possibly caused by bounces or shakes while shipping process.

Q : So what is the solution for dead watch on arrival?

A : We will give you 2 options as part of our warranty coverage :

  • Go to local repair (because it is usually minor issue caused by shakes and some small screw are loose). Find out the price and we will cover the cost if it’s reasonable. This option is usually for someone who doesn’t want to wait any longer to send back, repair, and re-deliver.
  • Return the watch to us, and we will repair it. Please note that it will take time. Just be patient to wait until all solved and we can deliver it back. Your return cost is covered by us, you can put it as future discount, or we can refund it to you. There are some requirements on shipping matters:
    1. Use EMS, or regular postal office (registered mail) of your area. DO NOT use some major logistics companies like Fedex or DHL.
    2. Declare as: broken watch (timer) to repair less than $50 value
    3. We will give you return address if you want to choose this option

Q : Are you going to repair it or replace with a new one? Can you replace with other models?

A : It depends on how big the problem is. Please understand the following return handling:

  • We will do inspection what is the real problem of your watch.
  • We will repair by our technician if it’s not major problem.
  • We will return to the factory with some problem proofs and let them decide to do if it is major problem.
  • Factory will return it to our store and we will do final checking after it is fully repaired.
  • We prepare to re-delivery to your address again.
  • Sorry, YOU CAN’T REPLACE YOUR WATCH WITH OTHER MODELS as we have no-return policy with the factories.
  • Worst case scenario, you will get movement replacement, or same unit replacement. It depends on the condition of your returned watch physically.

All this process will take time. Please be kindly patient to wait, we will do the job, only need some time.

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